IT Service Management
Designing, optimising and professionalising IT services, including incident, problem, change and request processes, SLA/KPI steering, XLA and continual improvement.
Discuss your challenge →CONNECT IMPROVE GROW
IT services with lasting impact
Kraka Business Solutions helps organisations improve, professionalise and govern IT services — with a clear focus on people, processes, governance and measurable results.
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People-centredStronger together
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Results-drivenFrom strategy to practice
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ReliableIntegrity and quality
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Sustainable valueToday and tomorrow
“Connecting people, processes and technology for lasting impact.”
Joël Zeegelaar, MScIT Management Consultant & Project Lead
EXPERIENCE BUILT WITHIN, AMONG OTHERS
Professional, project or support experience. Not all organisations listed were direct clients of Kraka Business Solutions.
EXPERTISE
From strategy to concrete results
Not advice for advice’s sake, but workable governance, clear responsibilities and improvements that become visible in day-to-day operations.
Governance & Direction
Control over IT, risk and compliance through clear decision-making, RACI, supplier governance, demand-supply governance and SIAM.
Discuss your challenge →Project & Transition Management
From analysis and business case to roadmap, implementation, handover and embedding in complex IT environments.
Discuss your challenge →Supplier & Contract Management
More value from supplier relationships through clear agreements, KPIs, service reviews, escalation paths and steering on quality and cost.
Discuss your challenge →WHEN TO ENGAGE KRAKA BUSINESS SOLUTIONS?
When IT runs, but is not sufficiently governable.
Responsibilities across business, IT and suppliers are unclear.
SLAs exist, but provide insufficient control or predictability.
A transition, ITSM improvement or governance challenge needs independent direction.
Strategy needs to become an executable roadmap with concrete results.
APPROACH
Structure where needed. Pragmatism where possible.
The approach combines analysis, governance and implementation. Not every challenge needs a heavy programme; every challenge does need clear choices, ownership and visible progress.
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DiagnoseClarify current state, stakeholders, processes, risks and bottlenecks.
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DesignDesign target state, governance, KPIs, architecture principles and ways of working.
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DeliverExecute the roadmap in manageable work packages with visible deliverables.
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EmbedEmbed PDCA, reporting, knowledge transfer and ownership.
PRACTICAL EXPERIENCE
Experience that goes beyond theory
Examples of challenges where governance, service management and supplier direction were translated into concrete improvement.
More control over collaboration and external access
Governance challenges around authorisation, auditability, templates, external access and knowledge sharing translated into concrete workstreams and improvement measures.
From reactive operations to structural improvement
ITSM processes sharpened and service delivery made more predictable through clearer roles, responsibilities and process steering.
Reassessment of external IT services
An external support arrangement reassessed for value, cost, involvement and responsibilities, with approximately €200,000 potential savings and better alignment to need.
ABOUT KRAKA BUSINESS SOLUTIONS
IT Management Consultant & Project Lead
Joël Zeegelaar, MSc helps organisations make complex IT services governable and turn change into delivery. His expertise sits at the intersection of IT Service Management, governance, supplier management, architecture and transformation.
Experience has been built within international and complex IT environments. The approach draws on methods and frameworks including ITIL 4, PRINCE2, COBIT, SIAM, Agile/Scrum, SAFe, BiSL, ASL and IT4IT.
BroadIT & service experience
Internationalexperience
Measurableresults-oriented
Pragmaticfrom plan to delivery
LET'S TALK
Explore what Kraka Business Solutions can do for your organisation.
A first conversation is about clarifying the challenge and identifying where governance, structure or improvement can create the most value.
joel@krakabusinesssolutions.nlNo-obligation introductory conversation